Administrator – Redhill

Surrey and borders is looking for someone who is passionate about providing excellent customer service and is able to work effectively autonomously and as part of a team.  This role is to provide office administrative duties of school based needs including receiving and dealing with all telephone enquires. 

Working Pattern: 9 AM to 5 PM

Monday to Friday, 37.5 hours 

Location: 

We have two location options. which ever is easiest for you: 

Gatton Place, St Matthews Road, Redhill, Surrey, RH1 1TA

or

HQ, 18 Mole Business Park, Leatherhead, Surrey, KT22 7AD

Main duties of the job

• Use SystmOne and other Trust systems for accurate data entry, referral management, and health records maintenance

• Answer telephone enquiries, transmit messages to relevant team members, and respond to day-to-day administrative queries

• Provide administrative support to clinical staff, including liaising with young people, families/carers, GPs, secretaries, and external agencies

• Ensure staff record appointments and daily movements correctly; escalate issues to line/sector manager when identified

• Take notes and minutes for clinical and team meetings

• Type letters, memos, reports, and correspondence (including GP letters), using audio typing when required

• Manage incoming and outgoing post, including date-stamping and distribution

• Maintain effective electronic and paper filing systems, including retrieval of archived files

• Coordinate and book rooms for meetings and client appointments

• Undertake photocopying and maintain stocks of forms and information leaflets

• Raise requisitions and process orders via the SBS ordering system

• Liaise with the Estates Department regarding repairs to ensure a safe working environment

• Work flexibly to meet service demands, subject to discussion

• Participate in internal job rotation and provide cover during staff absence when required

Working for our organisation

Working for our organization

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organizations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trusts to work for? This ranking is based on staff feedback in the 2023 NHS Staff Survey.