Overview
Business Officer – Scott House, 5 George Street, Huntingdon, Cambridgeshire, United Kingdom
Our Benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
- Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
- Opportunities to nominate and receive Employee Recognition Awards
- An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes
Take a look at our Employment Benefits Brochure attached to this advert to find out more.
About the role
We are looking for a highly organised and detail-focused Business Officer to join us in an exciting new role predominantly supporting the administration of customer complaints and feedback across Children, Education and Families.
This newly created position will play a key role in helping the council deliver excellent customer service by ensuring complaint acknowledgements and associated processes are managed efficiently and within required timescales. As the role develops, there will be opportunities to expand responsibilities and contribute to wider administration and service improvement activity.
This is an ideal opportunity for someone who enjoys working with clear processes, managing information accurately, and taking ownership of administrative tasks that make a real difference to customers and services, whilst contributing to the council’s vision of ‘a healthy, fair and sustainable Cambridgeshire’.
For more information or to chat about this opportunity please contact louisa.gilby@cambridgeshire.gov.uk.
About you
We are looking for someone who:
- Has excellent organisational skills and strong attention to detail.
- Enjoys working with structured processes and procedures.
- Is confident using various IT systems and databases.
- Can manage competing priorities and work independently.
- Has excellent written communication skills.
- Is comfortable working with confidential and sensitive information.
- Takes pride in producing accurate work and maintaining high-quality records.
- Works collaboratively and builds positive relationships with colleagues.
- Can be an advocate for the council’s Customer Care Standards and Customer Experience principles.
Experience of working in an administrative or business support environment would be beneficial, although training will be provided.
If you are organised, process-driven, and enjoy making a positive impact through excellent administrative support, we would love to hear from you.
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
http://www.cambridgeshire.gov.uk/council/jobs-and-careers
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
