Overview
Change & Business Readiness Manager – 12 month FTC – Milton Keynes
About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About the role
The role involves supporting the Programme in delivering change and ensuring business readiness within the A2Z initiatives. It requires the creation and execution of a robust change plan that addresses both internal and external customers, with clearly defined timelines and deliverables aligned to the broader programme schedule to successfully implement the necessary changes. A key responsibility is to define and coordinate customer onboarding activities in collaboration with the Customer Engagement, Product, and Programme teams, ensuring that all relevant customers are adequately prepared at each critical delivery stage. Additionally, the role prioritises customer readiness across four essential areas: conducting change impact assessments, developing a comprehensive change matrix plan, implementing a two-way communications strategy, and establishing effective testing and training approaches.
Key Responsibilities:
• Undertake and manage the change impact assessments required for specific projects/workstreams within the wider programme and develop alongside Product and Programme teams the change matrix plan required for each customer type.
• Develop and manage the change plan, in conjunction with the Customer Engagement Programme Lead, ensuring it is aligned with required programme change deliverables, milestones and timelines – adjusting priorities, delivery milestones and focus where necessary.
• Outline the change required for internal customers with business readiness activities and communicate with key relevant stakeholders within the impacted internal teams.
• Proactively identifying and managing risks to the change plan or proposed delivery methodology within the programme framework, escalating as required, and where they become Issues, managing the actions required to close those.
• Work closely day-to-day with the CEM team to support customer interactions, escalations and manage any related impact to the change plan.
• Manage the creation and development of all associated training materials for customers who will be interacting with the Programme
• Manage the critical interactions between the programme team, the product team and the communications team to ensure all customer communications are accurate and aligned to programme milestones , deliverables and timelines (microsite, newsletter, board updates, general updates, customer specific updates)
• Work alongside the Workstream Leads to stay abreast of the delivery plan and how it links to customer readiness, specifically focusing on where plans need to flex and pivot
• Coordinate with the CEM and testing teams to ensure a rigorous approach to understanding all customer needs and scenarios for testing has taken place.
• Work alongside the customer testing team to fully consider all customer specific scenarios – these must be understood and documented in a way that can be tested (to identify any customer nuances that a general spec might be able to mask before go live)
• Work closely with the Customer Engagement Programme Lead day to day to ensure customer readiness activities are on track and be capable of pivoting quickly, changing tactics in flight to meet emerging or immediate needs of the Programme
Skills and Experience:
Essential:
• Understanding change methodology and experience of using this within a programme to apply to impact assessments and stakeholder management planning
• Experience of advising delivery workstreams of impact of their proposed changes
• Exceptional stakeholder relationship management and communication skills
• Significant planning, prioritisation and time management capability
• The ability to work within a structured programme adhering to agreed milestones
• Experience developing customer communications intended for various channels
• Experience managing change cross functionally, where all functions are working to a common goal, and raising and managing Risks and Issues in this environment
• Experience of working with a customer testing team to devise approach and scenarios
• Experience developing training material for external and internal customer use – experience of delivering training workshops would be beneficial
Desirable:
• Previous experience working in a Product role, ideally in an agile environment
• Previous use of DevOps in a product/project capacity
• UK Insurance industry experience (preferably motor) would be beneficial
Salary £60,000 per annum
FTC for 12 months
Grade 12
35 hours per week (Monday – Friday)
IT kit supplied to you
£320 (before tax) start up allowance
Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14
Other Benefits include:
Contributory Group Stakeholder Personal pension scheme
Life Assurance
Employee Incentive Scheme
25 days holiday (plus public holidays)
Holiday purchase scheme
Sports and Social Club
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
Enhanced maternity, paternity and adoption leave
1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
