Overview

Chief CRM Architect – London

Reference Code: 400533-en_GB

Contract Type: Permanent

Professional Communities: Software Engineering

About the Job you are considering:

We are seeking a seasoned CRM Architect with deep expertise in Salesforce or Microsoft Dynamics 365 (D365) to drive CRM strategy, solution design, and delivery for our Banking and Insurance clients. This role requires strong technical architecture skills, excellent communication and consulting capabilities, and proven leadership across client engagements. The ideal candidate will be equally comfortable shaping visionary CRM solutions with client-side architects and guiding internal teams through successful delivery.

Hybrid working

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

In this role, you will lead the architecture and design of scalable, secure, and high‑performing CRM solutions on Salesforce or Dynamics 365, translating complex business needs into clear technical blueprints. You will work closely with client‑side architects to ensure CRM strategies align with broader enterprise landscapes while shaping solution direction through expert guidance and thought leadership. Acting as a trusted advisor, you will facilitate architectural workshops, present solution options, and influence key decisions that drive business value. You will also play a critical role in pre‑sales by contributing to RFP responses, proposals, and solution demonstrations. Throughout delivery, you will oversee the full lifecycle, from discovery to deployment, ensuring governance, quality, and compliance at every stage. Your leadership will help teams navigate technical challenges, mitigate risks, and maintain alignment with client expectations. As a senior architect, you will champion best practices and help evolve CRM methodologies and reference architectures. Ultimately, you will be accountable for shaping transformative CRM solutions that elevate client outcomes and strengthen our market presence.

Your Skills

You bring extensive hands‑on experience designing enterprise‑grade CRM solutions on Salesforce or Dynamics 365 CE, with a deep understanding of configuration, customization, security, and automation. You are highly skilled in defining data models, integration patterns, and solution architectures, supported by familiarity with platforms such as MuleSoft, Azure Integration Services, or Boomi. Your background in financial services enables you to understand customer journeys, core operational processes, and regulatory considerations within banking and insurance environments. You excel in translating complex technical concepts into business‑focused insights and can confidently influence senior client stakeholders and architecture teams. Your consulting strength allows you to articulate value, challenge assumptions, and guide clients toward optimal CRM strategies. You have a proven track record leading multi‑disciplinary teams through robust delivery frameworks, particularly Agile. You operate with strong communication, facilitation, and leadership skills that inspire trust and alignment. Above all, you bring a strategic mindset, architectural rigor, and a passion for delivering high‑quality CRM outcomes.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

  • Declare they have a disability, and 
  • Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make It Real (what does it mean for you)

  • You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. 
    To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
  • You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
  • You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com

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