Overview
Salary: £24404 – £25584
Shift hours: 37
You will be contributing to the delivery of a quality complaints service across the council by supporting the resolution of concerns and complaints in a timely manner. This includes ensuring that complaints are acknowledged, recorded and responded to appropriately and consistently, as well as managing a caseload of administration activities with varying deadlines and actions. The role will also involve liaising with officers from a variety of different service areas, keeping stakeholders informed of progress, and providing support to Service Recovery Officers and the Ombudsman Link Officer when handling more complex complaints.
This post is fixed term for 12 months until April 2026. Full training will be given.
We are looking for a highly motivated individual with the ability to multitask while working to tight deadlines in a fast-paced environment. You will need to be a strong administrator with excellent customer, organisation and communication skills, both spoken and written, with a desire to deliver excellent service and help make a difference. A good understanding of Microsoft systems like Teams, Word and Excel will be required, as well as the ability to navigate databases. Good teamwork is essential, together with a pro-active approach to undertaking ad-hoc tasks and flexibility to support the needs of the service.
If this sounds like you, please complete our application form and tell us where you have used your skills to shine. Closing date is midnight on Wednesday 23rd April 2025. Interviews for shortlisted applicants will be on Thursday 8th and Friday 9th May.
If you’re not sure or have some questions, we’d be happy to talk to you. Please call Catherine during office hours on 02476 977407 for an informal conversation.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme – As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document labelled ‘Coventry City Council Application Process’. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date(s):
Reference: coventrycc/TP/122281/10924
