Overview
Are you passionate about delivering outstanding customer experiences? Looking for a permanent opportunity where your skills and energy truly make a difference? If you’re proactive, detail-oriented, and thrive in a fast-paced, team-driven environment — we want to hear from you.
We’re on the lookout for a Customer Service Coordinator to join our dynamic Customer Service Team. You’ll be the friendly and professional voice of Tarmac, supporting our valued customers and helping us deliver excellence every single day.
What You’ll Be Doing
As a Customer Service Coordinator, you’ll play a vital role in ensuring smooth communication and top-tier service. Your day-to-day will include:
- Handling customer enquiries and orders via phone and email with speed and accuracy
- Creating positive experiences with every interaction
- Performing precise data entry and sales processing
- Collaborating with internal teams to resolve issues efficiently
- Spotting opportunities to improve processes and enhance service delivery
- Maintaining accurate customer records in our CRM system
- Communicating with departments like Finance, Depot, and Purchasing
- Supporting product delivery and contributing to business success
- Building product knowledge and sharing insights with stakeholders
This is a Monday to Friday role, with a rostered Saturday morning (worked from home). After successful training, you’ll enjoy the flexibility of hybrid working as part of a team rotation.
Who We’re Looking For
We’re seeking someone who brings energy, precision, and a customer-first mindset. The ideal candidate will:
- Be confident using IT systems (training provided)
- Have a positive, approachable attitude and strong communication skills
- Show resilience and tenacity under pressure
- Deliver first-class customer service with attention to detail
- Thrive in a fast-paced, collaborative team environment
Why Join Us?
- Be part of a supportive and inclusive team
- Enjoy flexible working arrangements
- Develop industry-leading product knowledge
- Make a real impact on customer satisfaction and business success
Why Tarmac
We don’t just offer a job, we offer a career.
Alongside this role, you’ll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
- Training and development opportunities
We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future?
Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
#Tarmac #TarmacCareers
Tarmac Trading Limited
Salary: Excellent Salary + Bonus + Benefits
Location: Colchester, Essex, England
Job Reference: tarmac/TP/188377/7539
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
