Overview
Are you an experienced Service Delivery Coordinator? Do you enjoy multi-tasking, engaging with customers, taking orders, providing updates and guidance? Are you passionate about working in a fast paced environment where no two days are the same?
We are currently looking for a Customer Service Coordinator to join our friendly ReadyMix team based at Tarmac Birtley Office in Chester-le-Street. As well as Birtley and Chester-le-Street this role is easily accessible from Gateshead, Newcastle upon Tyne, Consett, Durham, Sunderland, Middlesbrough, Hartlepool, Darlington, South Shields, Wallsend, Longbenton, Hexham, Alnwick, Morpeth and the surrounding areas.
We are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
Reporting directly to the Distribution Manager the Customer Service Coordinator will be responsible for processing orders and coordinating the day-to-day deliveries of ReadyMix concrete by vehicles owned and operated by Tarmac third party haulage base.
Responsibilities for this role of Customer Service Coordinator will include:
- Engaging with customers to receive and process ReadyMix concrete orders
- Scheduling delivery times in line with customer expectations
- Working alongside the distribution team and the wider area transport team to provide a cost effective, sustainable, safe and customer focused transport operation for the business
- Management of compliance and legal requirements both from a statutory, industry and Tarmac perspective ensuring all contract and/or third-party hauliers are operating to Tarmac standards, practices, and procedures
- Strategically planning and building relationships with Third Party haulage suppliers through contract negotiation
- Working with the Logistics and Production Managers to provide a medium to long term plan to meet demands
This role is a Monday – Friday role on a rotating shift pattern (7am – 4pm and 8am – 5pm) and Saturday mornings when required (approx once per month)
The ideal candidate for the role of Customer Service Coordinator will have worked in a similar industry providing support to a wider team. Whilst industry experience is preferred it is not essential. If you have proven customer service or distribution / route planning experience in an office based environment, and you enjoy working as part of a team then this role may be of interest.
Suitable candidates for the role of Customer Service Coordinator will have:
- Proven experience working collaboratively within a team to ensure all tasks are completed in a timely manner and to a high standard
- Good communication skills (verbal and written) and confidence to build rapport and positive relationships with customers and colleagues
- Desire to work as part of a team and the confidence to challenge processes and behaviours
- Flexible and adaptable approach to work
- Ability to provide excellent service to internal and external stakeholders at all levels
- Strong problem-solving skills combined with numeracy and analytical ability
- Commercially minded approach
- Determination to succeed and to drive and lead improvements
- Ambition to learn new skills and achieve your own personal goals, as well as business goals
- Working knowledge of Microsoft IT packages (SAP and CRM systems preferred)
Salary: Excellent Salary + Bonus + Benefits
Location: Chester Le Street, County Durham, England
Job Reference: tarmac/TP/112/6548
