Overview
Job Title: Customer Services and Accommodation Officer
Job Reference: REQ260027
Date Posted: Tue, 20 Jan 2026 00:00:00 GMT
Application Closing Date: Thu, 12 Feb 2026 00:00:00 GMT
Location: Loughborough
Package: Administrative Services grade 4 from £26527 to £28778 per annum. Subject to annual pay award.
Full Time, Open ended
Location: Loughborough Campus
Positions Available: 2
Are you passionate about delivering exceptional customer experiences and making a real difference in students’ lives? Loughborough University’s Student Accommodation Centre is seeking two enthusiastic Customer Services and Accommodation Officers to join our dynamic team.
The Student Accommodation Centre is an award-winning unit within the University’s Estates & Facilities Department, managing the allocation and administration of accommodation for students. Our work spans catering, housekeeping, and facilities, ensuring a seamless experience for everyone who stays with us.
The wider Estates and Facilities Management team is a multi-disciplinary group responsible for developing, maintaining, and managing the University’s two campuses in Loughborough and London. We deliver a range of services—from capital building projects and refurbishments to compliance and maintenance—while continually improving our estate and supporting sustainable management of land, buildings, and biodiverse landscapes.
Here’s more about the role and what we’re looking for:
In this role, you’ll be at the heart of creating a welcoming, supportive environment for our students and their families. You’ll provide expert advice on all aspects of accommodation, ensuring every interaction reflects our commitment to excellence.
The postholder will:
· Enhance the Student Experience and be the go-to contact for students living in our Halls of Residence, ensuring their stay is positive and memorable.
· Drive Engagement by working with our Customer Services Manager and Marketing Coordinator to design interactive events and engaging content for social media and communication channels.
· Champion Feedback as the main point of contact for customer feedback and complaints, turning challenges into opportunities for improvement.
· Support SAC Operations with reception duties and contribute to strategies that maintain maximum occupancy throughout the year.
· Lead and Innovate through ownership of designated responsibilities while working flexibly across projects to meet evolving business needs
Our Benefits
At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include:
Time off – generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme
Where you work – access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park
Financial wellbeing – competitive pay, two excellent pension schemes, and everyday savings opportunities
Support for you and those close to you – through our range of life event leave policies as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options.
Health and wellbeing – discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support
Travel and sustainability – access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting
Discover more about the full range of rewards and benefits at Loughborough University.
With huge amount of variety in the role, there is an opportunity for you to develop and continually grow. If this role sound of interest, we’d love to hear from you.
Informal enquiries should be directed to Kat Burbank via email to K.Burbank@lboro.ac.uk.
For more information refer to the Job Description and Person Specification.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are any additional adjustments, you’d like to request please contact f.m.admin@mailbox.lboro.ac.uk.
Closing Date: 12th February 2026
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
