Overview
Company description
Customer Success Support with Drivetech
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Location: Basingstoke
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Salary: up to £27,000
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We are seeking a passionate and solution-focused individual to join our team as a Customer Success Support. In this role, you will be responsible for delivering day-to-day operational support to our commercial customers, ensuring effective communication and resolving issues promptly. Your commitment to providing best-in-class customer service will be instrumental in retaining existing customers and welcoming new ones.
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Key Responsibilities:
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- Act as the first point of contact for customers, owning problems through to resolution.
- Assist customers with our Road Risk Management platforms to enhance self-sufficiency.
- Communicate professionally via all applicable channels.
- Record and manage expressions of dissatisfaction through the complaints process.
- Respond to cases within agreed SLA metrics using our case management systems.
- Build positive relationships with customers and partners.
- To process manual license checks, from mandate approval through to license result and ensure individual driver records are updated accordingly
- Adhere to Data Protection and GDPR policies when handling customer data.
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About You:
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- Excellent communication skills (written and verbal).
- Passionate and empathetic in delivering customer service.
- Strong problem-solving abilities and attention to detail.
- Ability to multi-task under pressure.
- Proficient in Microsoft Office (Outlook, Excel, Word).
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Behaviors:
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- Think Impact: Focus on outcomes and priorities.
- Own It: Take responsibility for delivery and find solutions to blockers.
- Back Each Other: Trust experts and address tough conversations.
- Push for Better: Be ambitious and seek continuous improvement.
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Leadership Behaviors:
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- Think Impact: Reward impact against priorities.
- Own It: Support and challenge teams to drive accountability.
- Back Each Other: Put the organization first and role model difficult conversations.
- Push for Better: Balance short- and long-term focus, encourage thinking big.
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Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
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- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
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Plus, so much more!
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We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
