Overview
Facilities Management (FM) Regional Contract Operations Manager – Greater London, United Kingdom, United Kingdom
JOB DESCRIPTION
The Facilities Management Regional Contract Operations Manager will be responsible for the overall success of contract operations and mobilization projects within the UK and EMEA regions. You will work closely with cross-functional teams to ensure contracts are executed efficiently, on time, and within budget, while maximizing client satisfaction and operational excellence.
Qualifications and Skills:
- Proven experience in contract operations, contract mobilization, and facilities management.
- Strong project management skills with the ability to handle multiple projects simultaneously.
- Excellent leadership and team management abilities.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively with diverse teams and stakeholders.
- Excellent motivational and influencing skills, with high levels of personal integrity.
- Incumbents must be self-starters, confident and composed.
- Organized, able to prioritize and deliver within high pressure, business critical environments.
- Ability to balance strategic thinking with tactical delivery for client satisfaction.
- Excellent understanding of health & safety legislation.
- Ability to gain trust and support of top-level management and key client decision makers.
- Experienced client relationship manager.
- Excellent influencing and negotiation skills.
- Excellent interpersonal skills for effective management of people at all levels of the organization
- Excellent communication and interpersonal skills.
- Fluency in English; additional languages are an advantage.
- Willingness to travel to EMEA regions when required.
Education and Experience:
- Bachelor’s degree in Facilities Management, Business Administration, or related field.
- A minimum of 10 years of experience in facilities management or similar roles, with a focus on contract operations and mobilization.
- Professional certifications in facilities management or contract management are a plus
RESPONSIBILITIES
- Oversee the lifecycle of facilities management contracts, ensuring contract terms are met and service delivery meets company standards.
- Lead contract mobilization efforts, managing the transition from contract award to full operational capability.
- Develop and implement operational plans to optimize service delivery and improve client satisfaction.
- Collaborate with internal and external stakeholders to align facilities management strategies with business goals.
- Conduct regular reviews and audits of contracted services, identifying areas for improvement and implementing corrective actions.
- Ensure that contracts provide a healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both NEWMARK and Vendor activities, and systems operate to ensure regular review.
- Working with other Operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues.
- Ensure compliance with UK and international regulations and standards in all areas of facilities management.
- Facilitate effective communication and reporting between teams, clients, and management.
- Manage budgets and resources efficiently, ensuring financial objectives are met.
- Prepare and present performance reports to senior management and clients.
- Travel to EMEA regions as needed to oversee operations and meet with stakeholders.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark’s comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform’s global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. For the twelve months ended September 30, 2024, Newmark generated revenues of approximately $2.6 billion. As of that same date, Newmark’s company-owned offices, together with its business partners, operated from nearly 170 offices with more than 7,800 professionals around the world. To learn more, visit nmrk.com or follow @newmark.
