Overview
Location: Hampstead Road, London, NW1
Salary: Up to £60,000
Role: General Managerr – Group
Location: London
Salary: Circa £60k plus bonus
Benefits:
- 28 Days holiday inclusive of bank holidays.
- Birthday additional holiday.
- 3 days volunteering days.
- 3 days grandparent leave.
- 24 weeks of enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke development training.
- Pension and life insurance.
- Discounts available from the HAPI app, from high street shops to holidays & cinemas.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Every interaction is an opportunity to create a lasting impression, and we’re looking for a entrepreneurial General Manager who strives to exceed expectations at every turn.
At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
Join our dynamic team as an General Manager, overseeing a bustling multi-site, multi-tenanted B&I contract with significant volume and circa £3m turnover. With a large, diverse team under your guidance, you'll play a pivotal role in ensuring the seamless delivery of an exciting and fast paced operation across two offices.
We're seeking a consummate professional with a proven track record in a similar role, coupled with a genuine, authentic passion for the hospitality industry. As the face of our operation, you'll need exceptional client focus, being adept at understanding and meeting their requirements while fostering strong relationships.
In addition to strong leadership skills, the successful candidate will be able to bring effective financial management to the table, capable of strategic decision-making to optimise performance and drive an ever-evolving offer and forward-thinking innovation.
If you're ready to take on this senior position, leading a dedicated team in a fast-paced environment, we want to hear from you.
WHAT WILL KEEP YOU BUSY:
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Develop and execute catering strategies aligned with clients objectives and brand image.
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Oversee all aspects of catering operations across two locations, ensuring service standards, innovative offerings and financial management.
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Build strong relationships with internal stakeholders to ensure their catering requirements are met and exceeded.
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Stay abreast of industry trends and best practices to continually enhance clients catering offerings.
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Implement measures to monitor and improve customer satisfaction, soliciting feedback and implementing improvements as necessary.
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Lead and motivate a team of catering professionals, fostering a culture of excellence, collaboration, and innovation.
WHAT YOU BRING TO THE TABLE:
- Ideally a background in the corporate / contract catering sector
- Stable & progressive career to date
- You thrive on getting the best out of people and maximising commercial opportunities
- You draw satisfaction from managing, training and supporting a team
- You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met
- Have experience in a similar Account Manger/Group Manager role in contract catering or hospitality
- Good understanding of report writing and financial management.
- Possess excellent supervisory and communication skills
- Good delegation and influencing skills
- Able to demonstrate your analytical approach to problem solving
- Have the ability to display a real passion for food and customer service
