Overview
Guest Services Account Manager – London
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are currently recruiting for an Account Manager to oversee our guest services operations team based with our clients in the financial services industry!
The Successful Account Manager will oversee our guest services teams in both the front and back of house, providing strategic assistance to our location and regional managers, and ensuring that we deliver five-star service across the contract.
The successful candidate will be an experienced senior manager who has managed a team of at least 15-20 people within a corporate guest services environment. This is a highly visible role where the manager will need to be present to all clients with weekly site visits to our hub locations and monthly to the regional locations.
They will have an inspirational and motivational character and relish the opportunity to help and develop our people. Alongside their HR and management experience, the successful candidate will need to demonstrate excellent time management skills to find the perfect balance between their management and operational duties.
Innovative ideas will come naturally to the successful candidate, who will thrive on reviewing, creating and implementing processes to improve the effectiveness of the service that our teams provide, and ultimately ensuring that our account remains a trailblazer in the guest services industry!
Excellent relationship building and communication skills will also be essential, as they will need to be comfortable in creating and maintaining excellent relationships with multiple key stakeholders, whilst taking ownership for delivering projects in a busy and everchanging environment.
Please note: This role includes travel across the UK, as the Account Manager will need to be present and work closely with our team members, our clients and their teams, as well as other service providers to create and maintain excellent working relationships.
Hours: 40 Hours per week, as required.
Salary: Competitive Salary
Qualifications
- Experience of managing a team of at least 15-20 people within a corporate guest services or five star hospitality environment is essential and must have a proven track record in delivering outstanding customer service.
- Excellent time management and communication skills.
- The ability to review, create and implement new policies and procedures.
- The ability to build and maintain strong working relationships with people at all levels of a business.
Additional Information
What’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
