Overview
Hospitality Deputy Store Manager – Marble Arch – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
Hospitality Deputy Store Manager – Marble Arch
All the details
As a Deputy Store Manager in Hospitality, you’ll help lead one of the most fast-paced, customer-focused areas of our business. You’ll oversee daily operations across our cafés and hospitality spaces, ensuring exceptional service, great availability, and outstanding standards that keep our customers coming back.
You’ll support the Store Manager in delivering the hospitality plan and will step up to lead the full operation when required. It’s a role that’s all about energy, organisation, and inspiring teams to deliver memorable experiences for every guest.
What you’ll do
• Lead daily hospitality operations, ensuring great service, product availability, and exceptional presentation.
• Support the Store Manager in delivering sales, profit, and operational targets across all hospitality areas.
• Step up to run the full hospitality operation, driving clarity, pace, and performance.
• Coach and develop Team Managers and colleagues to deliver five-star service and efficient processes.
• Drive operational excellence across food safety, quality, and compliance.
• Use data and insight to make confident decisions that enhance the customer experience and drive sales.
• Champion new ways of working to make every service smoother and every shift more efficient.
• Build a culture of teamwork, accountability, and pride in delivering quality hospitality.
Who you are
• A proven people leader with experience in hospitality, cafés, or food service.
• Organised, proactive, and calm under pressure.
• Confident making on-the-spot decisions that improve service and results.
• Passionate about customer experience, safety, and high standards.
• Skilled at coaching others and inspiring great performance across teams.
• Digitally confident and able to use data to drive better decisions.
• Positive, adaptable, and ready to step up when it counts.
Lead the pace. Drive the performance. Shape the future of M&S Hospitality.
Take Your Marks and apply today.
