Overview
Internal Sales Supervisor
Location: Erith,London
Department: Internal Sales
Type: Full time, Permanent
Job Role
The Würth Group is a leading industrial consumable products provider with over 400 companies and a global workforce of 64,000. Our dedication to quality products and excellent customer service has earned us an enviable reputation and on-going growth. We sell across four main industries: Automotive, Wood, Metal & Construction. Our aim is to drive sales and grow our business with existing customers and seek out opportunities through new customers.
We are seeking a motivated and experienced Telesales Supervisor to lead and support one of our telesales teams. The successful candidate will be responsible for overseeing day-to-day operations, mentoring team members, driving sales performance, and ensuring that targets are met in a fast-paced call centre environment.
Key Responsibilities:
- Supervise and coordinate daily telesales activities, ensuring a high level of productivity and professionalism
- Monitor calls and provide coaching to improve sales techniques, customer service, and compliance
- Conduct regular team meetings, training sessions, and performance reviews
- Generate reports on team performance, sales metrics, and customer feedback
- Handle escalated customer queries and complaints professionally and promptly
- Motivate and support the telesales team to maintain high morale and a positive working environment
- Collaborate with other departments (marketing, operations, etc.) to support campaigns and optimize sales strategies
- Ensure compliance with company policies, procedures, and relevant industry regulations
- Coach the sales team on selling techniques and best practices through “ride alongs” with each individual
Key Skills & Competencies
- Strong leadership and team management skills
- Excellent communication, interpersonal and motivational skills
- Ability to analyse performance data and implement strategies for improvement
- Proficient in CRM systems, MS Office suite and call centre software
- Strong organisational and time management skills
- High level of professionalism and customer focus
Desirable Experience
- Experience in the automotive, construction or industrial supply sectors
- Experience with telesales, preferably within a B2B environment
- Previous experience supervising or mentoring a telesales team
We Offer:
- Basic Salary of £33,300 with generous bonus scheme, OTE of £49,200
- A chance to be part of our Top Club, where you will win an all expenses paid overseas trips for you and your plus one!
- 23 days holiday (raising up to 28 with Length of Service)
- Monday-Friday schedule
- Ongoing training, support and career opportunities
- Pension in line with auto-enrolment
- Health Care plan
- Free parking
If this sound like you and you would like to build a career with a modern, progressive company with an eye on the future, apply for this position by clicking the button below. Be a part of the Würth success story; work in a positive environment alongside a multi-national team, and fast track your career.
We are committed to inclusion and diversity for the future success of the Wurth Group.
Salary: £33,300 Variable OTE £49,200
Hours: 37.5
Benefits: Competitive
