Overview
IT Service Desk Analyst – Hyderabad
About Us:
Location- Hyderabad, India
Level – Executive
Working Pattern – In office
Benefits –Benefits at Ideagen
We are looking for an IT Service Desk Analyst to join our team and provide reliable, customer‑focused technical support to colleagues across the business. In this role, you will be responsible for resolving technical issues, supporting a range of software and hardware, and ensuring users can work effectively with the technology they rely on each day.
You will work via our service desk platform, over the phone, and face‑to‑face, supporting staff across multiple locations and time zones. The role involves close collaboration with our Infrastructure & Technical Solutions and Cyber Security teams, giving you exposure to a wide range of systems and processes.
This position is well suited to someone who has a solid technical foundation, particularly with Azure and Office 365, and who enjoys problem‑solving in a fast‑paced environment. A proactive and organised approach, combined with strong communication skills, will be essential to delivering a consistent and high‑quality IT service.
Responsibilities:
- Providing technical support to staff via the service desk, phone, and in‑person interactions
- Following established processes and procedures to ensure consistent service delivery
- Maintaining and contributing to IT documentation and knowledge bases
- Delivering IT inductions for new starters and supporting onboarding activities
- Installing, configuring, and upgrading hardware and software across the business
- Logging all support requests and resolutions accurately within the service desk system
- Managing and updating the inventory of IT hardware and software
- Providing remote support to users across different time zones and assisting with IT requirements for meetings and events
Skills and Experience:
- You have experience working in a fast‑paced IT support or service desk environment
- You bring a technical background with knowledge of Azure, Office 365, and Windows 10/11
- You are confident troubleshooting both hardware and software issues
- You have experience managing users and groups in Azure and On‑Prem Active Directory
- You hold basic PowerShell knowledge and understand device deployment through Microsoft Autopilot
- You have strong organisational skills and can manage your workload effectively
- You communicate clearly, manage expectations well, and remain calm under pressure
- You take a proactive, customer‑focused approach and are committed to delivering high‑quality support
About Ideagen
Ideagen is the invisible force behind many things we rely on every day – from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that’s always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
We’re building a future-ready team, and AI is part of how we work smarter. If you’re curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.
Enhance your career and make the world a safer place!
#LI-HYDERABAD #LI-FULLTIME
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
