Overview

Lead Product Manager – Menu Intelligence & Catering Experience – Booker Group

Location: , , 0

Shift Hours: 38 hrs per week (Hybrid)

Salary: Competitive

At Booker, we’re committed to helping our customers grow their businesses and making sure colleagues have the tools and support they need to succeed. As our Lead Product Manager for Menu Intelligence (MI) and Catering Experience, you’ll play a key role in shaping how we deliver simple, reliable and relevant experiences that help our catering customers thrive.

In this role, you will define the vision and strategy for our Menu Intelligence capability and take ownership of the roadmap, outcomes and value delivery. Working closely with Engineering, UX/Design and Research, you’ll develop and enhance the data and technology that enable helpful, personalised interactions for our catering customers and colleagues.

You will also bring together teams across Branch Operations, Digital, Delivery and Technology to ensure customers experience a smooth, joined‑up journey from start to finish. By spending time with customers and branches—both in person and virtually—you’ll use real feedback to drive continuous improvements and make sure changes land well.

  • Own the Menu Intelligence (MI) product strategy, roadmap, backlog and OKRs.
  • Lead end‑to‑end product delivery, from discovery through to iteration, with a dedicated engineering squad and design partners.
  • Build the MI capability: acquire and interpret menu data, match ingredients to our range and deliver clear recommendations across customer‑ and colleague‑facing channels.
  • Use MI insights responsibly to help shape offers, services and promotions in ways that genuinely support our customers’ needs.
  • Coordinate delivery with cross‑functional teams and partners, aligning on outcomes, quality and ways of working.
  • Maintain a cross‑domain roadmap to support prioritisation, visibility and faster decisions.
  • Ensure the catering customer experience is consistent and aligned across Branch, Digital and Delivery.
  • Use customer listening, branch visits, analytics and research to inform prioritisation and identify the biggest opportunities.
  • Exercise decision rights to keep delivery aligned to agreed customer value, scope and outcomes.
  • Proven experience in leading product strategy and delivery in a multi‑channel or complex environment.
  • The ability to lead through influence as well as direct management, guiding a squad and helping shape a developing product team.
  • A passion for creating simple, effective customer experiences across both digital and in‑branch journeys.
  • Strong communication skills and the ability to explain complex topics clearly.
  • A balance of strategic thinking and hands‑on delivery mindset.
  • Confidence managing OKRs, prioritisation and cross‑team dependencies.
  • Experience working with agile product practices.
  • A data‑ and insight‑driven approach, using research and evidence to make decisions.
  • A proactive, value‑focused approach with a strong sense of ownership.

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