We’re looking for an organised and customer-focused Leasehold Advisor to join our Service Charge & Specialist Leasehold Services team. 

The role

You’ll provide administrative and customer support for our Specialist Leasehold Services function. You’ll make sure leasehold processes are administered accurately and efficiently, with clear records and helpful communication for residents, solicitors and internal colleagues. You’ll also support Leasehold Officers with casework and escalate more complex matters when needed.

The location

You’ll be based at one of our main offices in Farringdon, Croydon or Sittingbourne, with hybrid working available when appropriate and agreed with your manager.

What you’ll be doing

• Administer leasehold consents, permissions, notices, registrations and legal documents.
• Maintain accurate records and update relevant systems.
• Act as a first point of contact for specialist leasehold enquiries.
• Provide clear information and guidance to residents, solicitors and colleagues.
• Log, track and progress alterations, subletting applications and other permissions.
• Support Leasehold Officers with casework and documentation for statutory or legal matters.
• Monitor workflows and help ensure actions are completed within target timescales.
• Identify issues and escalate complex matters appropriately.

  What you’ll need

• Experience in administration, housing, customer service or a property-related environment.
• Strong organisation skills and excellent attention to detail.
• Clear written and verbal communication skills.
• The ability to manage several tasks and competing priorities.
• Good working knowledge of Microsoft Office.
• A helpful, customer-focused approach.
• GCSE-level English and Maths, or equivalent ability.

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.