Overview
Neighbourhood Officer – Coventry, West Midlands, United Kingdom, West Midlands, CV4 9AJ
Exciting Career Opportunity at Citizen!
Are you a driven professional seeking to make an impact in housing?
With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen
Position: Neighbourhood Officer
Salary: £36,149
Location: Coventry / Hybrid (Mobile Worker – Manage patch based)
Basis: Monday – Friday, 37 Hours, Permanent
Key Responsibilities:
- Oversee tenancy management and estate issues.
- Deal with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi – agency work to resolve issues.
- Deal with sensitive safeguarding matters
- Carry our regular block and estate inspections.
- Involve in the management of new build properties for all tenancy management issues.
- Conduct tenancy reviews for all properties within the allocated patch
Qualifications and experience:
- Ability to carry out interviews to discuss sensitive customer issues
- Excellent I.T Skills
- Ability to develop successful professional relationships with partners to achieve positive outcomes
- Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
- Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
- Highly self-motivated, able to act with integrity and show drive and enthusiasm
- Current clean driving licence and access to a car
Manager’s Quote:
At Citizen, our Neighbourhood teams pride themselves on delivering excellent customer service operating a patch based face to face approach.
This offers any successful candidate the opportunity to work in a supportive and inclusive team to change people’s lives, to make a difference on the estates we work in and to offer the development of a range of skills which will offer a wealth of experience to the successful candidate.
We work closely and successfully with partnering agencies to bring about clean, safe and secure estates and to deliver a high standard of tenancy management through a person centred service. This is a great opportunity for anyone applying for this role.
We will be an employer of choice and invest in our people
We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.
What We Offer:
- Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
Benefits:
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays
- Annual leave purchase scheme – option to buy up to an additional 5 days per year
- Enhanced family leave (maternity, paternity and adoption)
- Organisational sick pay
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
- Competitive Salary: We offer a competitive compensation package.
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Work-Life Balance: Flexible working hours and generous leave policies.
- Employee Development: Access to training programs and career development resources.
Find out more here: Citizen | Benefits
Company Culture:
We will be an employer of choice and invest in our people
To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in housing.
We will work together as one team and embrace our Citizen values.
Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram – Citizen to stay updated on our latest news and opportunities.
This post is subject to a Basic DBS check (Disclosure and Barring Service).
Closing date: 20th February 2026
Interview date: 25th February 2026 (to be confirmed based on availability)
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process.
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
- Proud Corporate Member of WISH – The Network for Women Working in Social Housing
- Citizen Housing is a Disability Confident Employer
- Official Accredited Living Wage Employer
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
