Overview

Product Designer – Newcastle Upon Tyne, Tyne and Wear

  • This is a full-time role, however flexibility in this will be considered
  • We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
  • The base location for this role is Greggs House, Newcastle upon Tyne, NE12 8BU

Main Responsibilities

  • Own end-to-end design across assigned customer and colleague-facing journeys, working independently with strategic input from the Design Manager rather than day-to-day oversight.  
  •   Create UX flows, wireframes and prototypes to explore and communicate design ideas.  
  • Contribute to and evolve our design systems, patterns and accessibility standards
  • Conduct user research to inform and validate design decisions, including usability testing,  
  • Conduct interviews, surveys and observational studies, and synthesise findings into actionable design direction
  • Produce high-fidelity designs and concepts using the Digital Design System for mobile and web, with consideration for responsive design and native OS capabilities across iOS and Android
  • Drive adoption of AI tools across the design and research practice, identifying where they improve quality, speed or outcomes  
  • Design for Greggs’ AI-powered features, shaping how AI capabilities are introduced into customer experiences such as loyalty, personalisation and growth, and into colleague-facing operations  
  •  Attend workshops and sessions to help stakeholders better understand the value of Product UX and Design  
  • Presenting designs with stakeholders and managing expectations   
  • Work closely with Product, Engineering and Delivery 
  •  Collaborate with Engineering to ensure designs are practical, scalable and delivered to a high standard  
  • Partner with business subject matter experts to ground design in operational reality, particularly when designing for shop colleagues
  • Clearly communicate and defend design decisions with evidence and product thinking
  • Present findings and recommendations to stakeholders in a clear and accessible way

Ideal Candidate

You will fit right into this role if you:  

  • Bring solid hands-on experience as a Product Designer (or similar end-to-end design role) working on customer or colleague-facing digital products
  • Experience working in an embedded product team and close cross functional collaboration with a variety of stakeholders
  • Are comfortable owning design from problem framing through to delivery, working autonomously without needing day-to-day oversight
  • Have a strong grounding in UX research and integrate research practice into your design work, conducting research yourself rather than relying on a separate workstream
  • Have hands-on experience with AI in your design or research work, even if you are still building your craft in this space
  • Are curious about how AI is changing design and instinctively experiment with new tools as they emerge
  • Are confident using Figma to a high standard, including Auto Layout, Components and Design Systems
  • Communicate and defend design decisions clearly, with evidence and product thinking, to a range of different audiences 
  • Have experience presenting research, design and recommendations to stakeholders in a clear and accessible way
  • Have proven experience building and managing stakeholder relationships and influencing decisions whilst bringing different perspectives together
  • Have a strong understanding of accessibility standards and apply them as a default
  • Are familiar with working in an Agile product environment, embedded within a squad
  • Care about the craft of design while staying grounded in product outcomes
  • Thrive in a fast-paced environment where customer experience and operational realities both matter
  • Enjoy being part of a collaborative, supportive squad, celebrating wins and sharing responsibility for outcomes
  • Value and contribute to an inclusive culture, where different perspectives are welcomed and help everyone do better work

Whilst not essential, it would be great if you also have:

  • Experience designing AI-powered customer features (personalisation, recommendations, conversational interfaces or similar)
  • Experience using Claude, Claude Design, ChatGPT, Figma AI or similar AI tools in design and research workflows
  • Experience in retail, loyalty, hospitality, QSR, or other high-volume consumer products
  • Experience of working for a large enterprise   
  • Experience designing for both customer-facing and colleague-facing tooling
  • Familiarity with mobile-first design across iOS and Android, including platform-native patterns

 

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