Overview
Company description
Job Title: Product Manager
Location: Basingstoke – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
AA Summary
Think the AA is just about roadside assistance? Think again!
As one of the UK’s most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we’ve got you covered. Our mission is to keep Britain moving, and we’re looking for dedicated individuals to join our team. Ready to join us?
#LI-EJ1 #LI-Hybrid
This is the job
This is a fantastic opportunity for individuals with experience in the roadside assistance sector and a solid understanding of either B2C or B2B products.
As a Product Manager, you’ll play a key role in ensuring our products meet FCA requirements and support strong consumer understanding. You’ll also help ensure alignment with the AA’s risk and governance culture, contributing to the delivery of safe, compliant, and customer-focused products.
In this role, you’ll be responsible for gathering and analysing key data to inform product decisions. You’ll review and update terms and conditions, approve marketing materials to ensure clarity and compliance, and present insights and recommendations to stakeholders across the business.
We’re looking for someone who brings a proactive mindset, strong attention to detail, and a passion for delivering products that truly meet customer needs.
What will I be doing?
- Preparation of product and governance packs for regular forums – Product MBRs, underwriter forums, COF, POF Consumer Duty, Voice of the Customer, collating Consumer Duty stats for the Senior Product Manager to interpret and review each month.
- POF and COF updates and actions – tracking and chasing them ahead of submission dates – keep a calendar of these which is regularly circulated.
- Product register updates – continuous review and management of the live product register.
- Supporting the preparation of annual product reviews – calendar/schedule of all these, tracker for what was submitted, when, outcomes, guidance/actions, etc.
- Maintaining product terms and conditions, including managing a change log and the end-to-end process from draft through to fulfilment.
- Supporting with content and planning for audits – customer and internal/external audits, liaising with other areas of the business about their content.
- Ensure the products meet all regulatory requirements, continually reviewing and identifying opportunities for future improvements.
- Foster trusted relationships across the business in order to efficiently identify changes or implement new processes where required.
What do I need?
- Able to apply structured decision-making processes and thinking to challenging situations, producing well-considered and credible solutions.
- Able to demonstrate highly effective communication skills both verbally and in writing.
- Strong Excel and PowerPoint skills and the ability to present confidently to a wide range of stakeholders.
- Sound understanding of the business and the brand.
- Sound understanding of business processes.
- Strong analytical skills and the ability to clearly identify trends and opportunities for change.
- Able to identify continuous improvement opportunities across all business areas.
- Able to deliver tangible change, visible at both customer and commercial levels.
- Able to work as a team player and lead a team, sharing findings and best practices.
- Highly motivated and driven to ensure success in this role.
- Power BI knowledge advantageous.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
