Overview
Residence Experience Receptions Supervisor (KD13393) – Bath, BA2 7AY
About the role
Are you passionate about delivering outstanding customer experiences? We’re looking for a Residence Experience Receptions Supervisor to join our team. This is a 12-month fixed-term, full-time role (36.5 hours per week) requiring flexibility to work five days out of seven between 7:00am and 10:00pm.
We have over 5,000 bedrooms, primarily occupied by students during term time, and which operate as a hotel for short stays and conferences during the summer months. We run several receptions both on campus and in the city to serve these customers. This position will predominantly involve supervising our City receptions.
The Residence Experience team is responsible for ensuring outstanding service is delivered across all customer groups. In this supervisory role, you will supervise core and casual staff members and assist with their training. You will work closely with the City Experience Coordinator to ensure all City receptions deliver a consistent level of service. You will need to confidently communicate with customers in-person as well as on the telephone and via email. This position also entails establishing strong working relationships with other University departments and key stakeholders.
About you
You will have the ability to work in a fast paced environment with conflicting priorities. You will need to have previous experience in a customer-focused role and be able to demonstrate times that you’ve provided excellent customer service.
Further Information
This is a full-time, fixed-term position working 36.5 hours per week, with an expected end date of January 2027.
For an informal discussion about the role, please contact Laima Machin, Campus Experience Team Leader on lm857@bath.ac.uk or Calum Lloyd, City Experience Team Leader on cl2029@bath.ac.uk, however please ensure that you submit your application through the university website.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We’re very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
What we can offer you
We’re continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.
Closing Date: 25 Feb 2026
Department: Management, Specialist and Administration
Salary: £24,685 to £26,093
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
