Sales Customer Service Advisor – Forecasted Volume

Overview

Company description

Job Title:  Sales Customer Service Advisor (Assist) 

Location:  Swallowfield One, Wolverhampton Road, Oldbury, B69 2AG (Office Based)

Salary:  £25,700 (OTE £29,500) 

Contract:  Full time – permanent  

Hours:  40 hours over 7 days a week, Monday to Sunday shifts between 7am – 9pm  

Interviews from: Wednesday 15^th October 2025

Position start date: Monday 10^th November 2025

Here at the AA, we’re driven to create confidence amongst drivers, and we’ll instil the confidence in you to sell Key, Fuel, Battery and Vehicle Inspection products to our customers, ensuring we are providing the right products for their peace of mind. In return for your hard work, we’ll reward you through our incentive scheme! 

No matter what the call, your dedication to the customer will ensure they have the right outcome, every time. You’ll be working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand. 

We are the engine that keeps Britain moving, apply now to unleash your potential! 

What will I be doing?

• Striving towards sales goals for members and non members  

• Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call 

• Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries 

• Pushing for better by using resources, tools and systems available to offer the best customer outcome 

• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service 

 

We’re looking for someone to become:

• A motivator: you’ll be motivated to meet goals and remain determined to achieve 

• A socialiser: you’ll adapt your behaviour to develop effective relationships and be energised by social interaction 

• A self-starter: you’ll be proactive taking pride and ownership in your work 

• A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively 

Additional information

As a valued AA recruit, you will be eligible to earn an discretionary quarterly bonus of up to £1,000 during your first years’ service on top of any month bonus schemes that are available within your department. As well as benefits including:

• £500 following the successful completion of the 6 months’ probation period and thereafter, up to £2k per year
• The opportunity to join and learn within a team that’s as driven as they are supportive.
• 25 days annual leave + bank holidays
• Free breakdown membership for yourself and the family
• Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
• Discounts on AA products including car and home insurance
• Access to employee inclusivity awareness networks
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• Worksave pension scheme with up to 7% employer contribution

The Recruitment Process

Your application

We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you. 

Your interview

If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.

Onboarding

Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

Training and going live on the phones!

Training will be conducted by our expert Academy team for up to 4 weeks followed by a period in our Grad Bay to get you fully confident in your role before joining your team.