Overview
Seasonal Part-Time Customer Advocate (Huntington, West Virginia, US)
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"> Student Opportunity – Customer Advocate</H2></div><div><p style="margin-bottom:11.0px"> </p><p style="margin-bottom:11.0px"><span style="background-color:gold"><strong>This position is only available to active Marshall University students – please do not apply if you do not meet this requirement</strong></span></p><p style="margin-bottom:11.0px"> </p><p style="margin:0.0in 0.0in 8.25pt;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:#09092d;background-color:white">Are you ready to take the first step into a fulfilling career? <strong>Join Foundever</strong> as a <strong>Seasonal, Part Time Customer Advocate </strong>to be the first point of contact for <strong>Intuit TurboTax</strong> users to deliver professional and high-quality customer service. You will be empowered to take initiative, enhance your skillset, and build connections that will last a lifetime.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Are You a Good Fit?</H2></div><div><p style="margin-bottom:11.0px"> </p><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">If you’re passionate about helping others, personal growth, and advancement opportunities, this could be for you. <strong>Whatever your long-term goals are, this position will equip you with marketable skills</strong>. Through this role, you’ll gain experience in:</span></span></span></span></span></p><ul style="margin-bottom:11.0px"><li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Effective communication and collaboration</span></span></span></span></span></li><li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">How to effectively work within a team and individually</span></span></span></span></span></li><li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Tactics to think critically and solve unique problems</span></span></span></span></span></li><li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Ability to analyze problems and take a solution-oriented approach to challenges and obstacles</span></span></span></span></span></li><li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">… and so much more!</span></span></span></span></span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Benefits:</H2></div><div><p> </p><ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"><li style="color:#1d2d3e;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;background-color:white">Build a custom schedule that works for you! Hours can be molded around your school and personal life.</span></strong></li><li style="color:#1d2d3e;line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;background-color:white">$18/hour + advancement opportunities and career pathing</span></li><li style="color:#1d2d3e;margin-bottom:1.0E-4pt;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;background-color:white">100% paid, professional training</span></li><li style="color:#1d2d3e;margin-bottom:1.0E-4pt;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;background-color:white">Flexible work hours with options between approximately 8 AM – 12 AM ET</span></li><li style="color:#1d2d3e;margin-bottom:1.0E-4pt;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;background-color:white">Learn new skills and robust knowledge to advance through your career journey</span></li><li style="color:#1d2d3e;margin-bottom:1.0E-4pt;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;background-color:white">Develop and sharpen your leadership capabilities and workplace confidence</span></li></ul><p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Qualifications:</H2></div><div><p> </p><ul style="margin-bottom:11.0px"><li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Be an active/enrolled student at Marshall University</span></span></span></span></span></li><li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Must be 18 years old at the time of starting with Foundever</span></span></span></span></span></li><li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Willing to complete and pass a background check</span></span></span></span></span></li><li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Have a passion for helping people</span></span></span></span></span></li><li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Strong written/verbal communication skills</span></span></span></span></span></li><li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Ability to research, analyze, and determine appropriate actions in various situations</span></span></span></span></span></li><li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Solve complex problems while exercising good judgment</span></span></span></span></span></li><li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Approach life with a can-do attitude</span></span></span></span></span></li><li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Enjoy working independently and with a team</span></span></span></span></span></li><li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Comfortable being on camera with your customers to humanize interactions.</span></span></span></span></span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Work from Home & Equipment Requirements:</H2></div><div><p> </p><ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"><li style="color:#1d2d3e;margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;background-color:white">Work activity must be performed in a quiet and distraction-free location</span></li><li style="color:#1d2d3e;margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;background-color:white">Your home workspace must be behind a closed door to ensure a secure environment for customer information</span></li><li style="color:#1d2d3e;margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;background-color:white">Associates must have access to high-speed internet service through a hard-wired connection via ethernet cable</span></li><li style="color:#1d2d3e;margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;background-color:white">Foundever provides the necessary equipment for this role! Please note you may need to provide your own Ethernet cable if your wall connection is over 6’ from your workstation</span></li></ul><p style="color:#1d2d3e;margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p><p style="color:#1d2d3e;margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;background-color:white">** Please note that we are working on securing a physical location on or close to campus! When this is ready, all work will transition to this space to increase collaboration, teamwork, and development.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Responsibilities:</H2></div><div><p> </p><ul style="margin-bottom:11.0px"> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Create high-quality customer interactions as a Foundever employee in support of Intuit’s TurboTax product/customers</span></span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Handle inbound service calls – no cold calling!</span></span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Drive customer satisfaction by providing a world-class experience</span></span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Navigate through multiple systems and tools designed for your success</span></span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#1d2d3e">Participate in ongoing training and skill development</span></span></span></span></span></span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About Foundever</H2></div><div><p style="margin:0.0in 0.0in 8.25pt;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p><p style="margin:0.0in 0.0in 8.25pt;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:#09092d;background-color:white">Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.</span></p><p style="margin:0.0in 0.0in 8.25pt;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:#09092d;background-color:white">Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">EEO</H2></div><div><p style="margin-bottom:11.0px"> </p><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span><span style="color:#09092d">Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.</span></span></span></span></span></p></div></div></div>
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
