Overview
At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
In this role, you will be accountable for building and leading Trustpilot’s Risk function. While a foundational risk framework exists, it requires substantial development to meet the needs of our scaling business. Your priority will be to establish a clear, credible and scalable approach to risk that supports how the business operates and grows. While the initial focus is purely on risk, developing a formal compliance capability will become part of the role in the future.
Reporting directly to the Chief Trust Officer, you will work closely with executive leadership and Board Committees to ensure that risk and control considerations are understood, prioritised and acted on – without creating unnecessary friction. This is a unique role that combines strategy, build and hands-on execution; you won’t just define the model, you will operationalise it across the entire organisation.
What you’ll be doing:
- Establishing the function: Implement a fit-for-purpose Risk operating model with clear governance and decision-making.
- Maturing risk management: Improve the enterprise risk framework to ensure consistent identification and tracking aligned with risk appetite.
- Building compliance capability: Translate regulatory requirements into pragmatic business practices applied across all products and markets.
- Supporting business decisions: Embed actionable risk guidance into product development and commercial initiatives.
- Governance and reporting: Provide the Board and leadership with focused, decision-useful reporting and clear escalation routes.
- Regulatory change and incidents: Oversee regulatory change and material incidents, ensuring lessons learned drive control improvements.
- Scaling appropriately: Build efficient, scalable frameworks using data and automation to avoid unnecessary bureaucracy.
Who you are:
- Proven track record of building and maturing Risk & Compliance functions within high-growth technology, marketplace, or platform environments across multiple jurisdictions.
- Substantial experience advising executive leadership and Board Committees on complex regulatory and control frameworks.
- Expertise in translating complex regulations into practical, actionable business strategies while making sound decisions with incomplete information.
- A clear, concise communicator capable of driving both high-level strategic direction and hands-on operational delivery.
- A pragmatic, solution-oriented leader who focuses on business outcomes rather than process for its own sake.
- Comfortable navigating ambiguity and building structure where none exists, while appropriately challenging the status quo.
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Private Medical Insurance
- Critical Illness Cover
- Restricted Stock Units
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we’d still really like to hear from you!
#LI-JN1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
