Overview
Reference: REQ0218
Description: A vacancy has arisen for a Service Desk Analyst to join our ICT team.
About the role:This is a career-graded role (Stroud Grade 3-4) and the successful candidate will primarily support the Council by troubleshooting staff and Members IT issues.
This role is starting at a Stroud 3 (£28,598), rising to a Stroud 4 (£33,699) subject to successful progression.
We are looking for an exceptional individual who can operate in our Service Desk team.
About you:We’re looking for someone who has experience of working in this capacity and is able to build and maintain rapport with your customers. You will also have:
Proven experience of supporting a customer base (600+) using Microsoft products operating in a complex, fast paced environment.
Means to serve as frontline IT support and be the first point of contact for users needing technical assistance
Ability to resolve hardware and software issues via phone, email, or chat Providing clear solutions and guidance to users
Experience of operating in a small service desk team, preferably using ITIL service delivery methodology to log and manage tickets.
The ability to provide effective and timely resolutions to a range of routine and complex ICT problems, whilst ensuring thorough documentation
At Stroud District Council we offer a flexible approach to working within the working day however due to the close customer support required within this role the vacancy is unable to be offered as Hybrid and will be based in Ebley Mill, Stroud.
The ability to drive and have access to a car is required for this role.
In exchange for your expertise, experience and enthusiasmwe provide a range of staff benefits. Please click here for more information:https://www.stroud.gov.uk/jobs-and-careers/benefits-of-working-for-us
A local government reorganisation is planned for Gloucestershire, which may result in changes to structures and services. Potential changes are provisionally timetabled for April 2028. We are committed to supporting all employees through this transition and ensuring continuity of employment wherever possible. Joining us now means you’ll be part of shaping an exciting new chapter for local government.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.
Responsible recruitment practices for safeguarding are in place within the Council’s HR policies and processes. This is part of our commitment as a Council to safeguard the welfare of vulnerable adults, young people, and children.
Stroud District has an energy unlike any other place.It’s green and dynamic, climate conscious and motivated, creative and collaborative, and unapologetically ambitious.To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:Stroud District – The Natural Place
Region:
Location: Ebley Mill – Stroud
Salary: *GBP*28,598.00 per annum
Package: – Excellent pension scheme – Flexi Working Scheme – Employee Wellbeing Offer – For more information please see the benefits section on our website
Contractual hours: 37
Basis: Full Time
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
