Overview
At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
As a Solutions Engineer, you are the technical and consultative partner to the New Business and Account Management teams – enabling large customers to understand and realize the value of Trustpilot’s platform during the sales process. You move beyond tactical support to become a trusted advisor, bridging technology and business outcomes to ensure every deal is both commercially and technically sound.
Your mission is to architect technical success by translating complex customer needs into tailored solutions, designing scalable integration approaches, and delivering the technical credibility that drives confidence and conversion. This is a high-impact, customer-facing role where success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation.
This position can be held in either our Copenhagen, Amsterdam or Hamburg.
What you’ll be doing:
- Partner with Enterprise Account Executives to uncover deep customer needs, system environments, and complex integration requirements.
- Develop clear, scalable solutions that meet business objectives and align with technical feasibility.
- Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI to technical and non-technical stakeholders.
- Lead and support pilot programs to validate functionality, integration, and measurable impact prior to contract signature.
- Act as a trusted advisor throughout the sales cycle, proactively resolving technical blockers and answering complex system questions.
- Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and a seamless transition post-sale.
- Maintain accurate documentation for proposed solutions and specific integration requirements to ensure long-term customer success.
- Capture recurring customer feedback and technical insights to inform global product development and roadmap prioritization.
Who you are:
- Fluent in English plus at least another language (e.g. German, Spanish, Dutch, Italian, Danish, Swedish)
- You have proven experience in pre-sales, solutions consulting, or technical advisory roles within a SaaS or technology environment.
- Strong technical foundation with an understanding of APIs, web integrations, data flows, and common SaaS architecture.
- Excellent communication and presentation skills, with the ability to translate technical concepts into tangible business value for large, complex organizations.
- Customer-centric and commercially aware, with a strong ability to solve complex problems under pressure.
- Comfortable managing multiple sales opportunities and diverse stakeholders simultaneously.
- An organized, proactive team player who is motivated by solving customer challenges through innovative technology.
- Experience collaborating effectively across Sales, Product, and Customer Success functions.
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available – you can opt-in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
- Employee discounts to restaurants and shops
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we’d still really like to hear from you!
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About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
