Overview
Account Manager
Chancery Lane, London,
Company Description
As Leo Burnett himself once said: “At the end of the day, we’re just people talking to people.”
And that sums up how we think. We never forget that on the other side of every screen, watching every ad or reading every tweet are people. Not just pairs of eyes with credit cards. But human beings, who want to be entertained, engaged and listened to.
Which is why we want to make work that connects on a human level. That everyone will love. Proudly populist creative work that makes people smile, laugh, cry and everything in between. Whether that’s through advertising or managing brand partnerships with our Sports + Entertainment team.
But it’s also why we believe in being decent human beings. Either to work with or to work for. Because putting people first is at the heart of everything we do.
We pride ourselves on a genuinely friendly and informal style where everyone’s invited, and the collective is more important than the individual.
Job Description
What You’ll Be Doing:
We’re looking for an Account Manager to join our team at Leo Burnett.
Specific, we’ll need your help with:
- development and delivery of big, TTL campaigns.
- Expanding and pushing our work to channels and formats; social, content, activation, tactical/cultural.
- Owning the day to day detail and client relationships, with direct counterparts and stretching up to seniors (as appropriate).
- Managing and supporting junior members of the team in their work and development.
- Overseeing production costs and fees across your workstreams.
Creative:
- Passionate about outstanding creative work and able to identify and articulate its quality.
- Demonstrate good creative judgment and voice opinions in creative discussions.
- Distinguish between idea and execution, and interpret client feedback effectively.
- Inspire during creative briefings with relevant references and support compelling creative presentations.
- Understand production processes across channels, collaborating with AMs and Producers to create and update project timelines.
- Stay updated with industry trends through trade publications.
Culture:
- Build relationships with key individuals across all departments, maintaining a positive, can-do attitude.
- Exhibit excellent organizational skills, always having key information readily available.
- Communicate clearly, concisely, and action-oriented.
- Be curious and eager to learn, demonstrating effective communication and listening skills.
- Manage workload efficiently and effectively.
Commercial:
- Share key commercial data and business information with the team.
- Meet deadlines or notify line managers in advance if unable to do so.
- Understand the client and agency's commercial landscape.
- Show commercial responsibility, valuing the importance of POs and billing.
- Treat client and agency money responsibly, as if it were your own.
- Support pitch teams with financial administration, tracking and protecting costs.
Client:
- Represent the Agency professionally with clients and external partners.
- Understand the client’s operating landscape and its impact on communication strategy and target audience.
- Articulate key competitors’ brand positions.
- Pay attention to details in client interactions to ensure a better working environment.
- Practice proactive account management, planning ahead to ensure smooth project delivery.
- Develop strong relationships with all client contacts.
- Ensure all presentations adhere to clients' brand guidelines.
- Support new business pitch teams with a proactive attitude.
Qualifications
What Qualities and Behaviours We’re Looking For
- A desire for great work
- Clear and concise communication style
- A collaborative working style and infectious energy
- Action oriented
- Highly organised with excellent time management
- Passionate about great creative work and good creative judgement.
- Persuasive presentation skills
- High EQ, understanding how to read people and always thinking of others.
- Flexible and adaptable; taking ever-changing circumstances and project demands in your stride, always the picture of calm and control.
- Curious, always seeking to learn from those around them.
Additional Information
Our Commitment to Diversity & Inclusion
Diversity and inclusion are a core part of our DNA at Leo Burnett. We’re committed to building an inclusive culture that encourages, celebrates, and supports our wonderfully diverse employee group irrelevant of their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion fuel our creativity and innovation, it enables us to be closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work.
We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.
