Overview
Job Purpose and Summary
Canon is embarking on a new phase of delivery to enhance our B2B eCommerce offering and expand the base of customers that can benefit from a faster, more convenient way of ordering Canon products and services.
This new role will work hard to ensure that existing capabilities are successful and business value, expressed in new features and functionalities, is delivered effectively. You will be the business’ go-to contact and subject matter expert on our eCommerce capabilities and future integrations to and from the eCommerce platform.
• Go-to contact for B2B eCommerce, ensuring that business needs are appropriately represented and actioned
• Ensure a holistic approach to eCommerce strategy, through close alignment with B2C and BUs
• Drive business adoption of the B2B eCommerce framework site
What we give
Responsibilities and Tasks:
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Development planning:
• Contribute to the overall B2B Digital programme
• Capture business requirements for framework eCommerce and support the translation of these into technical requirements
• Work with business stakeholders to agree prioritization of requirements and countries’ implementation schedule
• Align with B2C team to ensure eCommerce developments and strategy are managed jointly
• Work with BUs, IT & countries to develop future B2B eCommerce strategy
• Day to day decision making & influencing for small developments
• Own the product backlog for eCommerce (SAFe) and ensure it is forward looking
• Define User Stories and clear acceptance criteria
• Manage and prioritise defects
• Work with Application Management to resolve production issues
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Delivery:
• Manage all content processes for maintaining and developing the site
• Represent the business in day-to-day development decisions
• Coordinate testing and accept UAT deployments
• Communicate releases outlining new business value to business stakeholders
• Work with publishing team to prioritise and schedule content updates
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Adoption:
• Drive business adoption of eComm capabilities
• Co-ordinate training with national stakeholders and L&D team
• Use reporting data and analytics to drive business adoption and technical development
• Undertake business development activities with Local Markets to drive further platform usage, ensuring that benefits are realised
• Work with analytics team to analyse and visually report usage trends
• Work with Marketing team to produce suitable sales enablement and marketing communications to promote use of the platform internally and with our partners and customers
• Provide the link between Local Markets and Central team to drive Market adoption, including management of Local champion community
• Share best practice across Markets to maximize benefits
• Align with Business Unit sales team to set and manage appropriate revenue targets
What we ask
You have:
• Previous experience as a Digital Product Owner or in a digital customer journey focused role
• Previous experience working on B2B e-commerce solutions (e.g. Salesforce B2B Commerce Cloud, Oracle Commerce, SAP Commerce Cloud, Adobe Commerce)
• Experience and understanding of working within an Agile/Scrum (SAFe) environment
• Knowledge of Configure, Price, Quote systems
• Analytical skills, able to measure impact and identify trends
• Proven track record with UX/ CX
• Experience in user journeys and process flows
• Demonstrable experience of working with Developers, Designers and Testing teams on the roll-out and implementation of digital / IT solutions
• Excellent communication and presentation skills with a proactive approach
• Passionate about customer experience and digital
• The ability to set clear objectives and develop plans to meet them
You will need
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
Further Information
Have we piqued your interest? We look forward to meeting you soon!
