Overview

Salary: £19,875 – £22,500 (Dependant on relevant experience)

Our Branch Network is truly the heart of our customer service and our Customer Service Specialists are key in delivering this.

Our Highworth branch is looking for a friendly, confident and helpful person who is passionate about providing excellent service, to join them. Working in the heart of the community our team is key in understanding what’s important to our members and to create a sense of belonging for all. It’s a team orientated, supportive environment where every day is different

Your main responsibilities will be dealing with enquires from our diverse range of customers, helping and supporting them through our range of products and supporting them with any queries. You’ll be key in building relationships with our members and understanding what services will suit their individual needs. You’ll give clear, accurate information in a friendly, professional and efficient way. Being a team player is important, you’ll want to be a role model and help those around you.

Taking responsibility by finding resolutions for our customers and dealing with more sensitive or challenging situations will be key. It will also be important to keep up to date with policies and procedures with the ability to share that knowledge with others effectively.

You’ll be involved in supporting administration enquiries by completing transactions, inputting information accurately and support our members by taking telephone calls.

As you increase in role confidence, you’ll work through our supportive accreditation scheme moving you through different levels of the role increasing your responsibilities and pay. You can own your personal development and grow with us.

We have a reputation for excellent customer service and we’d really like to meet people who care about customers as much as we do.

  • You’ll already have recent experience of dealing with customers and providing a good level of service to be successful, ideally from a retail financial services environment
  • You’ll have experience of dealing with more challenging and / or complex customers’ enquiries in a, effective, careful and accurate way.
  • We’re looking for someone who’s confident to talk to a range of different people, so you’ll have excellent communication skills
  • You’ll be a strong team player and will have a positive, flexible and supportive approach

With well being in mind and to comply with social distancing guidance, we are currently using digital platforms such as Zoom as part of our recruitment process. This will involve on-line testing relevant to the role, a brief telephone chat and a zoom assessment with the manager from the branch.

Here at Coventry Building Society, we’re proud to be a mutual building society and we’re committed to providing a first class service to our members.

Our people are pivotal in achieving our mission and we’re embarking on an exciting journey to ensure our employee well-being is at the forefront of what we deliver as a function; after all, without our people, we wouldn’t be as successful as we are. 

The Times Top 25 Best Big Companies To Work For 2020

ORC Employee Engagement Award for Excellence

We’ve also been proud holders of Gold Ribbons from Fairer Finance since they introduced them over four years ago. Fairer Finance helps consumers find a bank or building society that offers good service, not just a good rate.

Location: Highworth