Job Introduction

In a Nutshell

We are actively seeking a Guest Services Assistant who will deliver exceptional service throughout the entire guest journey. You’ll be the first to greet our guests so strong customer service skills are a must!  

Rooming our guests on arrival and providing them with information on the hotel, local amenities and services will be key tasks in this exciting role. 

Role Responsibility

Lots to do, but lots of fun

The Guest Services Assistant will be responsible for ………………..

  • Meeting and greeting guests  to ensure they receive a warm welcome, and are provided with all the relevant information they need for their stay
  • Manage arrivals and departure process, ensuring  that all guest and function accounts are correct and settled at the time of departure
  • To provide consistent and personal guest service that creates repeat custom
  • Anticipate the guest needs, respond promptly and create innovative solutions to any issues that may arise
  • To provide courteous and professional service, using guests’ names at every opportunity

The Ideal Candidate

Are you right for us?

Out ideal Guest Services Assistant will have:

  • A confident, warm and welcoming personality
  • Impeccable grooming
  • A natural desire to serve and exceed expectations of guests and colleagues
  • A proactive stance to always look to improve standards and service
  • An innovative and inspiring approach with a keen eye for detail
  • Great organisational skills
  • Effective communication skills
  • Working knowledge of computers and Microsoft office packages
  • Excellent command of the English language both written and verbal
  • Flexibility in attitude, approach and working hours

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

·       Competitive salary, benefits and we pay above the Real Living Wage Employer.

·       29 days holiday (increasing with length of service)

·       50% Discount on food and beverage across all Exclusive properties

·       Really big discounts of room nights across all Exclusive properties

·       PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.

·       Meals on duty provided for free

·       Recognition and rewards scheme

·       Access to our learning platform including great training and development programs.

·       Free gym access + where available dedicated classes.

·       B Corp accredited and commitment to improving our People, Product and Planet.

·       Free downloads to newspapers, magazines and books

·       Cycle to work scheme

About the Company

Are we right for you?

  • We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
  • We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
  • We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
  • We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
  • You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

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