Salary: £43,000 per annum

Shift hours: Permanent

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Free meals
  • Free onsite parking
  • Subsidised gym membership
  • Subsidised onsite facilities
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Working 5 out of 7 days

Overall Purpose of the Role
  • Lead and inspire the events team to deliver exceptional day to day standards
  • Work closely with clients to plan and deliver exceptional events
  • To manage and grow revenue and other commercial targets

Key Responsibilities
  1. Ensure correcting rostering of the department to meet business needs, operating standards and budget
  2. Carry out daily checks of outgoing meetings and events to ensure exceptional standards are maintained and issues rectified
  3. Ensure all meetings and events are delivered on time every time
  4. Offer hands-on support at peak times where required
  5. Ensure correct labelling of products and allergen processes are followed
  6. Where staffing shortfalls exit, work with other departments to fill these shortfalls
  7. Ensure daily cleaning and maintenance schedules are maintained and any defects reported
  8. Work closely with all clients and the internal sales team to ensure the exceptional planning of future events, providing practical and creative solutions where needed
  9. Build strong and productive relationships with all internal clients and sales team for the benefit of the operation and commercials 
  10. Constantly strive and work towards more efficient and smarter ways of working, to benefit service standards and team performance and moral
  11. Work with the marketing manager to ensure correct promotions and P.O.S material is in place where applicable
  12. Ensure the team are provided with the correct tools to do their job to the highest standard and where required request additional tools from the operations manager
  13. Maintain a clean, tidy and safe storage and service area
  14. Ensure daily team briefings take place on the immediate business ahead
  15. Ensure weekly planning meetings exits for up-and-coming events
  16. Work closely with the executive chef in ensuring immediate and future meetings and events are delivered to exceptional standards
  17. Work closely with the senior management team in developing future menus, offers, marketing and developments in service standards
  18. Work closely with the senior management team in developing future menus, offers, marketing and developments in service standards

  1. Recruit and train all new employees in line with Compass standards
  2. Identify on-going training needs to strive for continuous improvement
  3. Lead by example in creating a can-do positive working environment 
  4. Report any under-performance to the operations manager to implement improvement plans
  5. Ensure reward & recognition of all employees is promoted, requesting tools and resources from the operations manager where needed
  6. Where possible encourage and promote the cross-training of employees in other units
  7. Promote a culture of healthy and safety by ensuring all staff are correctly trained, they know how to do their job and have the tools to do it safely

  1. Understand and be aware of the department revenue, GP and labour targets, ensuring actions are in place 
  2. Set team targets, to support the delivery of commercials 
  3. Support the operations manager in ensuring month-end stock takes are carried out on time
  4. Produce a weekly revenue flash forecast for the department
  5. Maintain stock levels in line with business needs by analysing sales and volume trends
  6. Monitor till discrepancies and put actions in place to rectify issues
  7. Work with the operations manager in maintaining standards of paperwork and compliance in line with profit protection guidelines and preparing for profit protection audits
  8. Manage the waste management program in line with company standards

Health and Safety
  • H&S shall be at the forefront of everything you do. For our customers, team member and wider public

  • The post holder will be generally located at the university campus, however, may be required to travel to other sites for training purposes or to assist with large events from time to time.

Post Specification
  • The post is 40 hours per week, 52 weeks a year. The suitable candidate must be adaptable and flexible with the requirement to work potentially unsocial hours as required by the events and hospitality business delivery.

Personal Specification – Essential
  • We are looking for a Professional with uncompromising standards who is self-motivated a great team leader and always up for a challenge to join us
  • Previous experience as Hospitality manager in a high volume business is essential
  • Experience and knowledge of both operations and client relationships
  • Knowledge of service delivery methods for all event types
  • Knowledge of revenue, labour and GP% budgets
  • Ability to work as an effective member of the management team, in shaping, supporting and driving forward an agreed plan
  • Ability to use own initiative and work under pressure
  • Ability to develop and maintain good working relationships with colleagues across the university
  • Creative, innovative and forward thinking
  • Ability to organise a team to deliver exceptional standards
  • Ability to plan for the short, medium and long term through exceptional organisational skills
  • Ability to work with clients to provide creative event solutions

Personal Specification – Desirable
  • Knowledge of hospitality booking platforms
  • Working in a large conferencing and events facility, i.e conference centre, hotels, stadium, VIP lounges
  • Knowledge of trends and developments in the events industry

About Us
Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges and universities across the UK.
Job Reference: com/1704/93157001/52636704/SU
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength!

Reference: com/1704/93157001/52636704/SU

Location: Uxbridge

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