Overview
Job Purpose and Summary
Canon EMEA is looking for an IT Operational Excellence Lead E2E to drive and help implement improvements in IT operations across all domains and business functions, such as. This role will be part of the Solution & Adoption department, who is responsible for application delivery & application operations for the Canon EMEA region.
Within this key role you will be e2e responsible and will focus on improving business operations efficiency by structural reduction of tickets (holistic e2e problem management) removing inefficiencies and eliminating compliance issues across domains.
What we give
As an IT Operational Excellence Lead E2E, you will:
- Identify and drive key improvement areas e2e across all domains which increases business operations efficiency
- Structurally improve reduction of tickets by driving solid Problem management and root cause analysis thus reducing repetitive tickets e2e
- Help the Solution & Adoption director to identify the priority areas for operational improvements across all domains that leads to cost reduction in IT and business and increase business and IT Operations efficiency
- Drive zero deficiency objectives by bringing automation and or process improvements e2e in the Solution & Adoption department.
- Help develop implementation plans including budget and timelines. Compare operational progress against planned objectives and suggest corrective actions for variances
- Review information to identify risks and opportunities and present it to the key leaders
- Work with the E2E BPM team, NSO’s and business competence centers to identify the key business pain areas and help bring them to solutions with right stakeholders in Solution and Adoption department
What we ask
As an IT Operational Excellence Lead, you will need:
- Education in Computer Science, Computer Engineering or related technical field.
- Relevant functional/technical experience in driving application operations across different business functions
- Good understanding and experience of IT application operations
- Adept at optimizing performance of IT application operations
- Background in defining improvements and making the improvements realize with clear ROI
- Exceptional problem-solving and sound-decision making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills.
- Strong business acumen and stakeholder management skills.
- The ability to organize and lead meetings, set out actions and perform progress control on deliverables. Be the escalation point for issues which are raised by project team members.
- Recognized as an expert in own area within the organization
- Provides specialized depth and/or breadth of expertise
- Interprets internal or external business issues and recommends solutions/best practices
- Solves complex problems; takes a broad perspective to identify solutions
- Works independently, with guidance in only the most complex situations
You will need
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
Further Information
Have we piqued your interest? We look forward to meeting you soon!
